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tr:hover{background:var(--app-surface-soft)}.agent-ticket-id{font-weight:900;color:#0b4ea2!important}.agent-badge{border-radius:999px;padding:4px 8px;font-size:10.5px;font-weight:900}.agent-badge.status-new{background:var(--app-primary-soft);color:var(--app-primary)}.agent-badge.status-progress{color:#b45309;background:#f59e0b2e}.agent-badge.status-client{color:#6d28d9;background:#7c3aed29}.agent-badge.status-escalated{color:#dc2626;background:#ef444429}.agent-badge.status-closed{color:#15803d;background:#22c55e29}.agent-sla{font-size:11.5px;font-weight:900}.agent-sla.danger{color:#dc2626}.agent-sla.warning{color:#ea580c}.agent-sla.normal{color:#16a34a}.agent-priority-summary{gap:9px;display:grid}.agent-priority-item{border:1px solid var(--app-border);border-radius:13px;grid-template-columns:1fr auto;align-items:center;gap:12px;min-height:50px;padding:9px 11px;display:grid}.agent-priority-item strong{color:var(--app-text);margin-bottom:3px;font-size:11.5px;font-weight:900;display:block}.agent-priority-item span{color:var(--app-text-muted);font-size:10.5px;font-weight:700;display:block}.agent-priority-item em{border-radius:11px;place-items:center;min-width:32px;height:32px;font-size:15px;font-style:normal;font-weight:900;display:grid}.agent-priority-item.danger{background:var(--app-surface-soft)}.agent-priority-item.danger em{color:#dc2626;background:#ef444429}.agent-priority-item.warning{background:var(--app-surface-soft)}.agent-priority-item.warning em{color:#b45309;background:#f59e0b2e}.agent-priority-item.purple{background:var(--app-surface-soft)}.agent-priority-item.purple em{color:#6d28d9;background:#7c3aed29}.agent-priority-item.dangerSoft{background:var(--app-surface-soft)}.agent-priority-item.dangerSoft em{color:#b91c1c;background:#ef444429}.agent-priority-item.blue{background:var(--app-surface-soft)}.agent-priority-item.blue em{background:var(--app-primary-soft);color:var(--app-primary)}.agent-activity-list{gap:11px;display:grid}.agent-activity-item{border-bottom:1px solid var(--app-border);grid-template-columns:auto 1fr auto;align-items:center;gap:11px;padding-bottom:11px;display:grid}.agent-activity-item:last-child{border-bottom:0;padding-bottom:0}.agent-activity-icon{border-radius:13px;place-items:center;width:35px;height:35px;display:grid}.agent-activity-icon.blue{background:var(--app-primary-soft);color:var(--app-primary)}.agent-activity-icon.orange{color:#ea580c;background:#f59e0b29}.agent-activity-icon.purple{color:#6d28d9;background:#7c3aed29}.agent-activity-icon.green{color:#15803d;background:#22c55e29}.agent-activity-item strong{color:var(--app-text);font-size:11.5px;font-weight:900;display:block}.agent-activity-item span{color:var(--app-text-muted);margin-top:3px;font-size:11px;display:block}.agent-activity-item em{color:var(--app-text-muted);white-space:nowrap;font-size:10.5px;font-style:normal}.agent-requests-card,.agent-actions-card{min-height:145px}.agent-request-content{gap:12px;display:grid}.agent-request-main{align-items:center;gap:12px;display:flex}.agent-request-icon{background:var(--app-primary-soft);width:44px;height:44px;color:var(--app-primary);border-radius:14px;flex-shrink:0;place-items:center;display:grid}.agent-request-main strong{color:var(--app-text);font-size:24px;font-weight:900;line-height:1;display:block}.agent-request-main span{color:var(--app-text-muted);margin-top:4px;font-size:11.5px;display:block}.agent-request-breakdown{gap:7px;display:grid}.agent-request-item{border:1px solid var(--app-border);background:var(--app-surface-soft);border-radius:10px;justify-content:space-between;align-items:center;gap:12px;min-height:31px;padding:0 10px;display:flex}.agent-request-item span{color:var(--app-text-muted);font-size:11px;font-weight:800}.agent-request-item strong{background:var(--app-primary-soft);min-width:24px;height:24px;color:var(--app-primary);border-radius:8px;place-items:center;font-size:12px;font-weight:900;display:grid}.agent-request-button{border:1px solid var(--app-primary);background:var(--app-surface-soft);height:34px;color:var(--app-primary);border-radius:10px;justify-content:center;align-items:center;gap:7px;font-size:11.5px;font-weight:900;display:flex}.agent-request-button:hover{background:var(--app-primary-soft)}.agent-actions{gap:9px;display:grid}.agent-actions button{border:1px solid var(--app-border);background:var(--app-surface);min-height:38px;color:var(--app-primary);text-align:left;border-radius:11px;grid-template-columns:auto 1fr auto;align-items:center;gap:9px;padding:0 11px;font-size:11.5px;font-weight:900;display:grid}.agent-actions button:hover{background:var(--app-surface-soft);border-color:var(--app-primary)}.agent-latest-card{margin-top:0}@media (width<=1250px){.agent-kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.agent-main-grid{grid-template-columns:1fr 1fr}.agent-priority-card{grid-column:1/-1}}@media (width<=850px){.agent-dashboard-header,.agent-welcome-card{grid-template-columns:1fr}.agent-welcome-message{max-width:none}.agent-kpi-grid,.agent-main-grid{grid-template-columns:1fr}}.agent-small-empty{border:1px dashed var(--app-border);background:var(--app-surface-soft);min-height:90px;color:var(--app-text-muted);text-align:center;border-radius:14px;place-items:center;padding:16px;font-size:12px;font-weight:800;display:grid}.agent-empty-state{border:1px dashed var(--app-border);background:var(--app-surface);min-height:260px;color:var(--app-text-muted);text-align:center;border-radius:18px;align-content:center;place-items:center;gap:8px;display:grid}.agent-empty-state strong{color:var(--app-text);font-size:15px;font-weight:900}.agent-empty-state span{font-size:12px;font-weight:700}.agent-empty-state.error{color:#dc2626}.open-ticket-link{text-align:center;color:#fff;background:#0b4ea2;border-radius:10px;margin-top:14px;padding:10px 12px;font-size:12.5px;font-weight:800;display:block}.open-ticket-link:hover{background:#173b7a}:root{--app-bg:#f4f6fb;--app-surface:#fff;--app-surface-soft:#f8fafc;--app-border:#dbe3ef;--app-text:#0f172a;--app-text-muted:#64748b;--app-primary:#0b4ea2;--app-primary-strong:#173b7a;--app-primary-soft:#eef4ff;--app-shadow:#0f172a0f}html[data-theme=dark]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--app-bg:#0f172a;--app-surface:#111c2f;--app-surface-soft:#17243a;--app-border:#26364f;--app-text:#e5edf8;--app-text-muted:#94a3b8;--app-primary:#60a5fa;--app-primary-strong:#93c5fd;--app-primary-soft:#60a5fa21;--app-shadow:#0000003d}html[data-theme=dark] .sidebar-brand-block{background:linear-gradient(135deg,#082f68,#0f172a)}html[data-theme=dark] .tickets-table tbody tr:hover,html[data-theme=dark] .tickets-table tbody tr:hover td,html[data-theme=dark] .agent-table tbody tr:hover,html[data-theme=dark] .agent-table tbody tr:hover td{background:#17243a}html[data-theme=dark] .tickets-table tr.selected-row,html[data-theme=dark] .tickets-table tr.selected-row td{background:#60a5fa2e}html[data-theme=dark] .agent-badge.status-new,html[data-theme=dark] .status-open{color:#93c5fd;background:#60a5fa29}html[data-theme=dark] .agent-badge.status-progress,html[data-theme=dark] .status-progress{color:#fbbf24;background:#f59e0b2e}html[data-theme=dark] .agent-badge.status-client{color:#c4b5fd;background:#7c3aed2e}html[data-theme=dark] .agent-badge.status-escalated,html[data-theme=dark] .status-escalated{color:#fca5a5;background:#ef444429}html[data-theme=dark] .agent-badge.status-closed,html[data-theme=dark] .status-resolved{color:#86efac;background:#22c55e29}html[data-theme=dark] .status-unassigned{color:#cbd5e1;background:#94a3b82e}html[data-theme=dark] .agent-sla.normal,html[data-theme=dark] .agentNormalStatStyle{color:#86efac}html[data-theme=dark] .agent-sla.warning{color:#fbbf24}html[data-theme=dark] .agent-sla.danger{color:#fca5a5}html[data-theme=dark] .login-page{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light}.theme-toggle-button{background:var(--app-surface-soft);width:42px;height:42px;color:var(--app-primary);box-shadow:none;appearance:none;border:0;border-radius:50%;outline:none;place-items:center;padding:0;display:grid}.theme-toggle-button svg{color:var(--app-primary);width:20px;height:20px}.theme-toggle-button:hover{background:var(--app-primary-soft);transform:translateY(-1px)}.theme-toggle-button:focus{outline:none}.theme-toggle-button:focus-visible{outline:2px solid var(--app-primary);outline-offset:3px}.login-page input,.login-page select,.login-page textarea{color:#0f172a;background:0 0}.login-input{background:#fff}.login-input input{caret-color:#0b4ea2;color:#0f172a!important;background:0 0!important}.login-input input::placeholder{color:#94a3b8}.login-input input:-webkit-autofill{transition:background-color 9999s ease-in-out;-webkit-text-fill-color:#0f172a!important;box-shadow:inset 0 0 0 1000px #fff!important}.login-input input:-webkit-autofill:hover{transition:background-color 9999s ease-in-out;-webkit-text-fill-color:#0f172a!important;box-shadow:inset 0 0 0 1000px #fff!important}.login-input input:-webkit-autofill:focus{transition:background-color 9999s ease-in-out;-webkit-text-fill-color:#0f172a!important;box-shadow:inset 0 0 0 1000px #fff!important}.login-input input:-webkit-autofill:active{transition:background-color 9999s ease-in-out;-webkit-text-fill-color:#0f172a!important;box-shadow:inset 0 0 0 1000px #fff!important}html[data-theme=dark] .login-input input{color:#0f172a!important;background:0 0!important}.topbar,.topbar-actions{overflow:visible}.notification-menu{justify-content:center;align-items:center;display:inline-flex;position:relative}.notification-button{position:relative}.notification-counter{color:#fff;border:2px solid var(--app-surface);background:#dc2626;border-radius:999px;justify-content:center;align-items:center;min-width:18px;height:18px;padding:0 5px;font-size:10px;font-weight:950;line-height:1;display:inline-flex;position:absolute;top:-4px;right:-4px}.notification-dropdown{background:var(--app-surface);border:1px solid var(--app-border);z-index:9999;border-radius:18px;gap:12px;width:380px;max-width:calc(100vw - 32px);padding:14px;display:grid;position:absolute;top:54px;right:0;box-shadow:0 24px 54px #0f172a2e}.notification-dropdown:before{content:"";background:var(--app-surface);border-left:1px solid var(--app-border);border-top:1px solid var(--app-border);width:16px;height:16px;position:absolute;top:-8px;right:20px;transform:rotate(45deg)}.notification-dropdown-header{border-bottom:1px solid var(--app-border);z-index:1;justify-content:space-between;align-items:flex-start;gap:12px;padding-bottom:11px;display:flex;position:relative}.notification-dropdown-header strong{color:var(--app-text);font-size:14px;font-weight:950;line-height:1.2;display:block}.notification-dropdown-header span{color:var(--app-text-muted);margin-top:4px;font-size:12px;line-height:1.35;display:block}.notification-dropdown-header button{background:var(--app-surface-soft);width:28px;min-width:28px;height:28px;color:var(--app-text-muted);border:0;border-radius:999px;place-items:center;padding:0;font-size:18px;font-weight:900;display:grid}.notification-dropdown-header button:hover{background:var(--app-primary-soft);color:var(--app-primary)}.notification-list{z-index:1;gap:8px;max-height:330px;padding-right:2px;display:grid;position:relative;overflow-y:auto}.notification-item{background:var(--app-surface-soft);border:1px solid var(--app-border);border-radius:14px;grid-template-columns:auto minmax(0,1fr);gap:10px;padding:11px;display:grid}.notification-item-clickable{cursor:pointer;transition:background .15s,border-color .15s}.notification-item-clickable:hover,.notification-item-clickable:focus-visible{background:var(--app-primary-soft);border-color:var(--app-primary);outline:none}.notification-item strong{color:var(--app-text);font-size:12.5px;font-weight:950;line-height:1.3;display:block}.notification-item p{color:var(--app-text-muted);line-clamp:2;-webkit-line-clamp:2;-webkit-box-orient:vertical;margin:4px 0 0;font-size:11.5px;line-height:1.4;display:-webkit-box;overflow:hidden}.notification-item span{color:var(--app-text-muted);margin-top:7px;font-size:10.5px;font-weight:850;display:block}.notification-status-dot{background:var(--app-primary);border-radius:999px;width:9px;height:9px;margin-top:4px}.notification-status-dot.pending{background:#f59e0b}.notification-status-dot.sent{background:#22c55e}.notification-status-dot.failed{background:#ef4444}.notification-status-dot.default{background:var(--app-primary)}.notification-empty{text-align:center;background:var(--app-surface-soft);border:1px dashed var(--app-border);min-height:95px;color:var(--app-text-muted);z-index:1;border-radius:14px;place-items:center;padding:16px;font-size:12px;font-weight:850;display:grid;position:relative}.notification-empty.notification-error{color:#ef4444;background:#ef44441a;border-color:#ef444438}.notification-view-all{background:var(--app-primary);color:#fff;z-index:1;border:0;border-radius:12px;width:100%;height:38px;font-size:12px;font-weight:950;position:relative}.notification-view-all:hover{background:var(--app-primary-strong)}html[data-theme=dark] .notification-counter{border-color:var(--app-surface)}html[data-theme=dark] .notification-dropdown{box-shadow:0 26px 60px #00000073}@media (width<=700px){.notification-dropdown{width:min(360px,100vw - 28px);right:-84px}.notification-dropdown:before{right:104px}}@keyframes arca-giro{to{transform:rotate(360deg)}}